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How Consultants and their Clients collaborate in spite of massive communication problems
Wirtschaftswissenschaften
Autoren:
Sutter,Michäas, Kieser, Alfred
Titel:
How Consultants and their Clients collaborate in spite of massive communication problems
Kurzzitat:
Sutter,Michäas, Kieser, Alfred: How Consultants and their Clients collaborate in spite of massive communication problems, International Journal of Business Communication, 2015 (48): 256-299: http://dx.doi.org/101177/2329488415613340.
Publikationstyp:
Originalarbeiten in wissenschaftlichen
Fachzeitschriften mit Review-Verfahren
Abstract:
Managers often collaborate with members of consultancies with the aim of improving the performance of their organizations. It is astonishing that, after the completion
of such consulting projects, both parties in most cases express satisfaction with the results. It is astonishing because, as we show in this article, consultants and the
managers of client organizations, when engaging in joint projects, have to overcome severe communication barriers. These communication barriers originate from different frames of reference the collaborators refer to, different goals they pursue, and different logics they follow. As we demonstrate on the basis of an empirical analysis, the communication barriers are overcome predominantly through the use of boundary objects and prototyping.
URL
http://dx.doi.org/101177/2329488415613340
Kontakt:
Lehrstuhl für Managementtheorie (eingerichtet 2011)
Am Seemooser Horn 20 88045 Friedrichshafen
Tel: +49 7541 6009-1122 Fax: +49 7541 6009-1199 Email: alfred.kieser@zu.de
http://www.zeppelin-university.de/deutsch/lehrstuehle/Kieser/profil.php
Forschungsbericht der Abteilung für das Jahr 2015 |